VOICE Newsletter

March 2015

Shared Services Can and Do Work!

Written by Todd J. Tranum, President and CEO of the Chautauqua County Chamber of Commerce & Executive Director of the Manufacturers Association of the Southern Tier
The Manufacturers Association of the Southern Tier is celebrating its 115th anniversary this year, while the Chautauqua County Chamber of Commerce is observing its 15th year.  Both organizations serve the business community in our region.  When the two organizations were joined with shared staff and a cohesive business model, there were a few wrinkles that had to be worked out.  Now, years later, the system works so smoothly that we sometimes forget the entities used to operate separately.  The point is that mergers and shared service agreements happen.  They often require a great deal of thought and planning, and the right level of finesse to make things work.  But when they do work the systems can function very well for all concerned.
As we look at shared services plans around Chautauqua County we see many examples, including our own.  Now, as we advocate for the North County Water District and continue to advocate for a regional police system, mainly what we see is potential.  When systems join forces they can realize efficiencies, improved service delivery and importantly reduced costs. We have realized efficiencies, improved and expanded services and reduced costs in our own offices, and continue to see it in places such as the Panama and Clymer Central School Districts, which share a superintendent as well as the continued partnership between Chautauqua Central School District and Ripley School District.  Central business offices and sharing resources are good ways for schools and municipal entities to take steps toward real cost savings, while still providing a high level of service for residents.
There are times when sharing services involves the creation of  a new entity to manage a regional system, sometimes doing so is in everyone’s best interest if it creates efficiencies, improves service delivery and reduces costs. This may ultimately be the outcome as efforts continue forward with the Northern Chautauqua Water Districts.  In this case, the real issue surrounds how to provide a well-operated municipal water system for businesses and residents that may be relying on well water or on an older, small system that no longer meets the needs of the community or a system that needs significant investments for upgrading. 
There is tremendous potential in our county as we consider further ways to provide utilities such as water and sewer services.  There is also enormous cost-saving potential as we continue to look at ways to share personnel and expertise.  Let’s continue to focus on what we can achieve in order to make our county more business-friendly.

Jamestown Salutes its Finest

Salute to the FinestThe Jamestown Community Chamber of Commerce paid tribute to a number of businesses and individuals on Wednesday, February 25 during its annual Salute to the Finest.  The event drew an overflow crowd to LaScala.  Receiving awards were:  Manufacturer of the Year, TitanX; Retailer of the Year, Jamestown Cycle Shop; Community Service Award, Tim Shults; Pride of Jamestown Award, Gary Peters Sr. and Gary Peters Jr.; Business of the Year, Digitell; Service to Humanity Award, Lynn Development Group; New Business of the Year, Line-X of Jamestown; and Restaurant of the Year, Pressroom Restaurant at Shawbucks.  In recognition of the Jamestown Community Chamber’s partnership projects with the Jamestown Young Professionals two additional awards will be presented:  Young Community Leader of the Year, Peter Lombardi; and Young Business Leader of the Year, Pete Scheira. 
Guest speaker John Sayegh demonstrated how the StartUP NY program is already bringing new businesses to Jamestown.  Sayegh is Vice President of the Cattaraugus County Campus, Continuing Education & External Partnerships for Jamestown Community College.

Dunkirk Community Chamber Award Winners

The Dunkirk Community Chamber of Commerce honored several individuals and businesses during its recent Annual Meeting and Awards Luncheon at Katerina’s upstairs over Demetri’s on the Lake.  Awards were presented to:  Business of the Year, Tim Horton’s Coffee and Bake Shop; Rookie Business of the Year, Bart’s Cove; Years of Membership Award, Big Rick Inc One Stop Food Mart; Community Service Award, Eastern Lake Erie Charter Boat Association.
Steve Neratko, Development Director for the City of Dunkirk, talked about the city’s comprehensive plan process and what’s ahead for waterfront and other development in Dunkirk.
New offices for 2015 for the Dunkirk Community Chamber Board are:  President, John D’Agostino, OBSERVER; Vice President, Michael Pease, the Chautauqua Center; Secretary, Meredith Patton, OBSERVER; and Treasurer, Ellen Luczkowiak, First Niagara Bank.


Business Over Bagels March 13

Does your business have a website? Does your website help customers find the information that they want in a quick and easy way?  Are your products and services easy to find?  Does your business name show on Google when a potential customer searches for your products or services?  Come to this Business Over Bagels session on March 13 for Small Business Website Fundamentals to learn all about your options. 
 Brian Manning, Computer Coordinator for the Jamestown Community College North County Center, will spend two hours guiding you through the many ways that you can utilize your website to increase customer traffic and drive sales.  Topics include:  Benefits of a well-designed website, making sure your website meets your goals, selling products or services on your website, elements every website should have, search engine optimization, and using analytics to discover insights about your site and customers.  Mr. Manning has over ten years of experience designing, maintaining, and updating a wide variety of websites including brochure websites, content management systems, and ecommerce websites. He has 6 years of teaching web design at institutions such as Canisius College and the Buffalo Public Schools, Adult Education Division.  He also teaches classes and workshops at the JCC North County Center for Continuing Education including Search Engine Optimization, Web Analytics, and Social Media Marketing. 
This event is sponsored by OBSERVER, The Post-Journal, and Serta Mattress.  Come join the Chamber and JCC for good food and useful information.  The class will be held from 8:30-10:30am, March 13, at the JCC North Training Center, 10807 Bennett Road, Dunkirk.  The cost is just $10 per person.  To register, call JCC North Continuing Education (716) 363-6500 or pre-register online at www.sunyjcc.edu/north-county-center.

FREE Hanover St. Patrick’s Day Networking

Celebrate St. Patrick’s Day with the Hanover Community Chamber of Commerce during a FREE holiday networking mixer at Sunset Bay Restaurant, 954 Routes 5 & 20 in Silver Creek.  Put on your green and join your fellow Chamber members from 5-7pm for this enjoyable evening.  There is no charge at the door.  There will be 2 for 1 well drinks and green beer, plus $2 off all appetizers.  There will be door prizes!  You can register now online at www.chautauquachamber.org/events or call the Chamber at (716) 366-6200.  We look forward to seeing you there!

STEM Wars and MAST Annual Meeting March 18

Dream It Do It, the Manufacturers Association of the Southern Tier, and NYSTEEA will once again hold a day-long educational event hosted by Jamestown Community College.  STEM Wars will feature a local business and manufacturing career fair, technology demonstrations, student-developed displays, and on-site team competitions in technology.  This event is designed for students in regional school districts from grades 7-12.  For more information, contact Justin Hanft at jhanft@didiwny.com or call (716) 484-1101. 
With so many local manufacturers present for the career fair, the MAST Annual Meeting will be incorporated into this event during a lunch session.  All MAST members are welcome to attend for a vote to approve board members and a brief business meeting.  The meeting will begin at 11:30.  You may find more details or register online for the MAST Annual Meeting at www.chautauquachamber.org/events or call (716) 484-1101.

Chautauqua in Spring 2015, May 15 – June 21

Request for “Learning Vacation” Experiences Information

The Chautauqua County Visitors Bureau is seeking information about learning experiences to promote in its 2015 spring learning season, “Chautauqua In Spring”, May 15th through June 21st . The theme for this year’s late spring festival will be A Celebration of Farms, Food, and Drink, once again highlighting culinary learning experiences related to our rich agricultural heritage.

Though Chautauqua In Spring will be themed “A Celebration of Farms, Food, and Drink” we are hoping for learning vacation experiences on other interesting topics as well. And, if your experience is available at times of the year in addition to the spring, we will be happy to promote it throughout the year. Experiences that complement the spring flavor of this promotion include agriculture, trails/natural attractions, wildlife observation, gardening, art, outdoor recreation, and cultural/historic activities. In addition to the learning experiences, we will also be promoting festivals and entertainment that take place during the spring period. 

If you are interested in offering a “leisure learning” experience or workshop during Chautauqua in Spring, please contact CCVB April 3rd. 

There have been four previous spring learning festivals in Chautauqua County, and three Colors of Chautauqua festivals promoting the fall season.  These festivals are promoted locally as well as regionally in Pittsburgh, Cleveland, Erie and Buffalo, resulting in a significant increase in traffic to CCVB’s website and interest in the Chautauqua County area.

If you have questions or suggestions, please contact Andrew Nixon at Nixon@tourchautauqua.com or Stephanie Burdo at sburdo@tourchautauqua.com. Or, phone 716-357-4569.

Operational Excellence Series at JCC April 16 & 30

Operational Excellence is a philosophy of organizational leadership that stresses continuous improvement, teamwork, and problem solving throughout the organization by focusing on the needs of the customer, empowering employees, and focusing management attention towards sustainable improvement of organizational performance.  For-profit organizations with a desire to learn the methods and techniques to achieve Operational Excellence should attend. Individuals should take both courses, but can also register for either session. Special thanks to the Small Business Development Center and MAST/Chautauqua County Chamber of Commerce for co-sponsoring.   

Instructor Max Krug is an experienced operational excellence professional with 29 years working in operations.  Max has a track record of success in leading cross-functional teams in achieving productivity and delivery goals. Max has worked with organizations on improving quality, performing root cause analysis, reducing lead times, improving       on-time delivery performance, reducing work-in-process inventory, error proofing processes, eliminating waste, and increasing customer satisfaction. Max is a certified expert in Theory of Constraints Supply Chain and Production Logistics, with extensive background in Lean and Six Sigma.

Classes will meet in the Multipurpose Room at RTPI (311 Curtis Street, Jamestown) starting at 8:30am. Chamber/MAST members  receive a 15% discount and you can take one or both classes! 

Session 1: Introduction to Operational Excellence  is 3 hours; Session 2: Lessons in Synchronous Flow for Operations is 4 hours.  To register, call the Continuing Education Office at (716) 338-1005.

Upcoming Classes and Seminars through JCC Continuing Education

North County Center for Continuing Education, Dunkirk

Even more classes are listed on our website at www.sunyjcc.edu/north-county-center.  Pre-register online or call 363-6500.

Traffic Survival Workshop, Saturday, March 14, 9 am-3:30pm - $35
The Point/Insurance Reduction Program, offered through the National Traffic Safety Institute and approved by the Department of Motor Vehicles, offers participants a way to reduce driver record violation points and/or insurance premiums. Saturday and daytime classes have a 1/2 hour lunch on your own. Please bring your driver’s license to class.

Note: Students must arrive at this class promptly by 9 a.m.  If you are late, you will not be admitted. We strictly adhere to this policy. This applies to every JCC location
OSHA 10 Hour General Industry, Monday & Tuesday, March 16 & 17, 9:00am-3:00pm - $170 (lunch will be provided)

OSHA recommends this training as an orientation to occupational safety and health.  Workers will receive a broad overview on how to recognize and prevent hazards on the job.
Microsoft Outlook 2013, Monday & Wednesday, March 16 & 18, 6:00pm-8:00pm - $63 (textbook included)

This is a hands-on, interactive introduction to Microsoft Outlook and many of its helpful features
Retirement Planning, Mondays, March 16 & 23, 6:15pm-9:15pm - $45

A local financial advisor will guide you through the many different options available for building your retirement savings. 

Notary Public, Wednesday, March 25, 5:00pm-8:00pm - $80

This seminar prepares you for the NYS test and provides a comprehensive view of the notary public office.  Textbook is included.

Jamestown Campus, Carnahan Center

Website Design With WordPress , Thursday March 19, 8am-12 noon - $49

Create your own website in just four hours. Use WordPress software to build a customizable website for personal or business use. Bloggers, small business owners, and all types of companies use WordPress to manage and operate their website. WordPress makes it easy to customize and edit content quickly and easily without learning code.
Notary Public, Monday, March 16, 2015, CARN 123, 9 a.m. —12 p.m. - Cost: $80
This seminar prepares individuals for the NYS test and provides a comprehensive view of the notary public office. Confusing laws, concepts, and procedures are clarified in plain English. Examples are provided to illuminate situations that the officer is likely to encounter such as avoiding conflicts of interest, maintaining professional ethics and much more.

Call the Continuing Education Office at 716.338.1005 if using a credit card.

Oh, My Aching Shoulder – April 2

Chautauqua Physical & Occupational Therapy presents Oh, My Aching Shoulder on Thursday, April 2 from 5:30-7:00pm.  Dr. Paul Paterson, Orthopaedic Surgeon with Excelsior Orthopaedics is the presenter.  A passionate leader in the field of orthopedics, Dr. Paul Paterson from Excelsior Orthopedics in Buffalo will be our special guest speaker.  
Dr. Paterson is a graduate of the State University of New York at Buffalo with a Master's degree in Anatomy and Physiology at the University of Michigan and an M.D. from the University at Buffalo's School of Medicine and Biomedical Science.  Dr. Paterson completed a hand and upper extremity surgery Fellowship at Harvard Medical School.  Dr. Paterson has expertise treating injuries and conditions from the finger tips to the shoulder.  Dr. Paterson is actively involved in teaching and ongoing research & development for new total shoulder arthroplasty. 
Join us at  Chautauqua Physical & Occupational Therapy, Riverwalk Center, 15 South Main Street, Suite 220, Jamestown, NY.  Light refreshments will be served.  Reserve your space by calling (716) 488-2322.  Seating is limited.

Starflight, Your Premier Not-For-Profit Medevac Service

Written by Kelly Connor-Fiorella
Community Outreach Coordinator for W.C.A Services

Have you ever experienced a medical emergency that was so critical, you had to be air lifted to another hospital? Chances are you or somebody you know has been flown via Starflight to a specialized treatment center outside of Chautauqua County.  In the unfortunate event that this has happened to you or somebody you love, don’t worry, our standards are at only the highest level of care. Unlike the countrywide “norm” of having only 1 pilot per flight, Starflight has 2 professional pilots operating the cockpit on each flight. We also ensure that there is a specially trained flight nurse and flight paramedic on EVERY transfer. Each patient is under 100% physician review of care before, during and after each flight. Our medical staff undergoes thorough training including a yearly “Boot Camp” where all advanced life support skills are credentialed. And most importantly, these are compassionate professionals who CARE About YOU!

Technology is constantly changing and our two MD-900 helicopters are always being updated with the latest technological advances.  Currently, each of our helicopters are being fitted for some great state-of-the-art equipment.  Among these improvements are the HTAWS, TCAS and Lifenet &LP-15 EKG Modum Transmission. The HTAWS is the Helicopter Terrain Awareness and Warning System that offers “forward looking” terrain and obstacle avoidance capability. The purpose of this system is to alert the pilot in advance where potential hazards may exist in the terrain such as power lines or steep hills. The system will provide visual and auditory advisories to help the pilots navigate these obstacles safely. The TCAS system is a traffic collision avoidance system designed to reduce the risk of mid air collisions with other aircraft. The Lifenet &LP-15 EKG Modum Transmission is the most cutting-edge advancement when it comes to patient care. This is a cloud based platform that allows the Starflight medical team to transmit real time 12 lead EKG information to the receiving hospital for quicker life saving treatment. This technology can be critical to a patient undergoing a cardiac event. During the flight, the receiving doctor will review the 12 lead EKG information and be thoroughly prepared to administer either a clot busting drug or transport the patient to a cath lab upon arrival. In this type of medical event, minutes are everything!

Every decision made by the Starflight paramedics, pilots, mechanics and nurses directly affects the safety of the patient. That is why we operate at a higher level of precaution. The Starflight program has been one of the most valuable assets in Chautauqua County. Since it has been implemented in 1986, the program has made over 7,600 transports. These transports were made for the most critically ill patients that require specialized treatments at specific care centers.

Last year, Starflight completed 444 flights to surrounding hospitals and care centers including Hamot Hospital and St. Vincent’s Hospital in Erie PA, Buffalo General Hospital and Children’s Hospital of Buffalo. Flights last year were not limited to Erie, PA or Buffalo NY though. We flew transports to Pittsburg PA, Cleveland OH and Rochester NY among many others. Our crews consist of 10 flight paramedics, 10 flight nurses, 10 pilots and 2 mechanics who work around the clock to be there when YOU need them.

Serving the communities of Chautauqua, Cattaraugus, Warren, Allegany and McKean Counties since 1986.


CAP Seeks Nominations for 2015 Champion of Children

The Child Advocacy Program is seeking nominations for this award.  Nominees can be a person, group, or organization that goes beyond the call of duty to protect, educate, support or mentor children. This person is a leader in the movement to end child abuse and is an inspiration to others.  If you have someone to nominate, contact CAP at (716) 338-9844 to get a nomination form.  The award will be presented at the CAP Diamond Dinner Auction, April 25.  Learn more at www.capjustice.org.


Silver Lake Chorale to perform at St. Bonaventure Parish March 8

St. Bonaventure University is hosting the Silver Lake Chorale at 4 p.m. Sunday, March 8, at St. Bonaventure Parish in Allegany.  The concert is free and open to the public. The chorale is from Silver Lake College in Manitowoc, Wisc.

The college’s president, Dr. Chris Domes, is a 1985 graduate of St. Bonaventure with degrees in history and secondary education. He also earned his master’s in counseling psychology from SBU. Domes and his wife, Mary, who received her master’s degree in education at St. Bonaventure in 1986, will accompany the chorale on their visit.

The chorale is the flagship vocal ensemble of Silver Lake, a 650-student Franciscan liberal arts college about 40 miles south of Green Bay. The hour-long concert will feature a selection of sacred and secular choral music.  The concert tour is commemorating the school’s 80th anniversary. The chorale features full-time undergraduate students from every academic discipline at Silver Lake.

As a thank-you for offering the free concert, the university is providing overnight lodging on campus for the chorale members.



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